|2013 Service Technician Training Wrap Up||
Each year, we hold our Service Technician Training course in conjunction with some of our vendors. This year, it was held October 22 – 24, 2013. The first two days were classroom sessions held off-site in Van Wert, Ohio, while the third was conducted at our corporate headquarters/manufacturing plant.
We were honored to have 28 technicians attend the course. Present was a mix of dealership technicians and fleet maintenance technicians from various EMS providers. The great states of Florida, Texas, Arkansas, Ohio, Indiana, Pennsylvania, Alabama, Mississippi, Michigan, Tennessee, and Utah were represented, making this an educational opportunity with far reach.
As usual, our vendors stepped up to join us and provided some invaluable training sessions. Presentations were given by the following vendor representatives:
In addition to our vendor sessions, our internal Service Department offered education of their own. Topics covered were EZ Glide door maintenance and roller replacement, OS door maintenance and latch and rod adjustment, and general periodic maintenance skills.
Hands-on experience is one of the most valuable learning tools offered in our course. We had a session on electrical troubleshooting where we created electrical issues on 3 trucks and presented them to the students as a service order/customer complaint. Attendees were separated into smaller groups and assigned a truck to work on. They then went through the troubleshooting and repair process from start to finish for the 6 separate electrical issues we fabricated.
HVAC maintenance is critical for patient and crew comfort, and was also an important topic covered. Focused on identifying an issue and properly fixing it, we hooked up gauges to a completed emergency vehicle. As a group, we discussed high and low side pressures and what they mean from a troubleshooting standpoint.
Lastly, we used our time in the plant to conduct a four hour line tour. This was a detailed look at how Braun ambulances are built, with the unique opportunity for service technicians to interact directly with plant workers as the units are being manufactured. Split into small groups of no more than 5, we encouraged attendees to ask questions, talk to the operators on the production line, and get inside the units to see exactly how they were being put together.
The course was well received by attendees and vendors. In fact, we already having vendors requesting a slot to participate in next year’s course! Mark your calendars now for October 21-23, 2014 if you plan to attend. We’d love to have you!
Thank you to everyone who participated in making this years’ Service Technician Training Course a success!
|Committed to the EMS Industry, Expanding to Deliver||
It’s an exciting time of expansion here at Braun Industries. For over forty years, we’ve been serving the EMS industry by manufacturing quality, custom ambulances that are “Built for Life.” As the market changes and demand increases, we have made a significant investment in our business to keep pace. We are focused on maintaining our reputation in the industry as a leading ambulance manufacturer producing the “Mercedes” of ambulances. We have strategically grown our company to adapt to the new climate and to continue to build some of the best emergency vehicles on the road.
The financial crisis of 2007 to 2010 impacted many organizations and their ability to purchase needed vehicles and equipment. The road to recovery has been slow, but contracts and pent up demand from the economic decline are now forcing ambulance manufacturers to step up production and deliver. At Braun, we’ve grown our workforce by creating new jobs and hiring 50 employees in the past year. This, combined with production arrangements for enhanced efficiency and shorter cycle time, have allowed us to increase output by 40%!
To better serve customers old and new, we have also expanded our dealer network by adding new territories and helping our existing dealerships grow. This will provide more access to the Braun product, as well as enhanced service center locations. One such example is the addition of our Direct Sales Representative, Jerry Jones, for the Western US. Jerry is based in Utah, representing the Braun brand in Utah, Nevada, Arizona, and Southern California. He has extensive sales experience in the emergency vehicle industry, and has also been on the buying side of emergency vehicle purchases.
Our strategic direction for sustainable growth and our investment over the past several years has also improved our brand awareness. With more focus on safety than ever before, Braun has a distinct advantage over other ambulance manufacturers. We have experienced strong customer demand and support of our product, since patient and crew well-being is a primary focus in the design and build of our units. Braun ambulances have become synonymous with safety, quality, and innovation.
President, Kim Braun, has the following to say about our recent growth and expansion:
“The Braun name represents a premium product in the emergency vehicle industry. Our vision is centered on sustainable growth and a direction that continuously improves the quality of our product, the passion within our people, the integrity of our decisions, and the long-term relationships that make us successful.”
As we wrap up 2013, we are focused on the future. We are planning for continuous, sustainable growth to meet the ever-increasing demands of the EMS industry. We are launching new products, such as The Responder and the EZ O2 Lift, and listening to customer feedback to improve existing models. We look forward to another 40 years as a top-innovator in ambulance design and manufacturing.
|The Season of Giving||
As the holidays are fast approaching, the phrase “season of giving” reminds us to reach out to others who need us. Here at Braun, we focus on several charitable causes throughout the year locally and nationally. It is very important to us to give back, and we are honored when we can make even a small difference.
In May, during EMS Week 2013, we held a Facebook contest to raise money for the Boston EMS Relief Association. The BEMSRA is a non-profit organization dedicated to providing support to uniformed EMTs and Paramedics of Boston EMS. They serve retired and active members eligible for assistance during financially difficult times in their lives. They also hold an annual awards ceremony to recognize acts of heroism and professionalism from department members who have gone above and beyond the call of duty during the previous year. We found the organization especially worthy this year in the wake of the Boston Marathon bombings.
The Facebook contest committed to donating $1.00 to the BEMSRA for every new LIKE received during May 19-25, 2013. In total, we raised $463.00. We had the pleasure of presenting a check to the Association on November 1st at the Annual Boston EMS Awards and Retirement Banquet. Eric Wilcox, Braun Regional Sales Manager, was on hand for the donation. It was such a wonderful event to participate in, seeing Boston EMTs and Paramedics being recognized for their dedication to the City of Boston and the emergency medicine profession. We are thankful to our Facebook fans who joined us in making the donation a reality!
More recently, we held an internal fundraiser in October to support Breast Cancer Awareness Month and the American Cancer Society. Events included casual Fridays – where employees could donate money to “dress down”, a 50/50 drawing, and a pie-in-the-face contest. In total, Braun employees raised $944.00 for the cause.
We feel so lucky to have such a philanthropic staff, committed to helping us give back. We are also appreciative of our extended Braun family – customers old and new, Facebook followers, end-users and more – who have made events like these so successful for us.
As we enter the holiday season, we encourage you to remember those around you who could use your help. We also hope you will keep your local EMS providers in mind, for their dedication to serving your community year round.