|Important Things to Know About Your Ambulance Warranty||
One of the most important factors to consider when purchasing a new ambulance is the warranty that comes with it. We keep a complete copy of our warranty on our website for public review, but think it is worthwhile to share some of the highlights here on our blog. Recently, we sat down with Braun Service Manager, Jeff Holtzclaw to discuss the Braun Warranty. Here are informational questions and answers from him to help you learn more about our warranty and claims process.
What are some key features of Braun’s Warranty?
1. The Lifetime Structural Warranty is transferable to future owners.
2. The 7 year electrical warranty covers all wiring, terminals, and connections, both parts and labor; while components having their own manufacturers warranty are covered by that manufacturer’s warranty.
3. Our Graphics Warranty is for a length of 3 years and covers replacement and installation as needed.
What should you do when you have a warranty-related repair?
The first point of contact should always be your local dealer. They are well versed in our warranty claims process and will guide you through it step by step. They will ensure the warranty is properly referenced and the correct information is provided to us to set expectations and follow through on repair.
Where do you recommend storing your warranty?
We advise you keep a copy in the vehicle and its delivery manual. Braun will also provide an electronic delivery manual upon receipt of the unit; a full copy should be downloaded onto the Service Tech’s computer for easy viewing of all the included documents, not just the warranty portion. The dealership you purchased your unit from should also keep a copy of the electronic file on record for reference and future service needs.
How do you process claims at Braun Industries?
Our warranty claims go through an electronic submission process. This method allows for quick processing, with an approximate cycle of 20 days from submission to reimbursement. We have a 95% approval rating for submitting claims.
At Braun Industries, we are proud to say that we have one of the lowest warranty claim rates in the industry. When manufacturing our units, we stand behind our tagline “Built for Life.” We know that while we cannot foresee all issues with an emergency vehicle, we can be ready to serve you when you need it with a comprehensive warranty claims process, knowledgeable Service Department, and committed dealer network dedicated keeping you up and running!
|Braun Representatives on NFPA 1917 Committee||
With over 40 years in the EMS industry, Braun has established itself as a leader among competitors. One way we aim to do this is by staying on top of the latest industry trends and needs. We are always at the forefront of safety mandates, constantly seeking out innovative ways to protect the patients and crew that ride in our emergency vehicles.
There has been a lot of talk in the ambulance community about the forthcoming NFPA 1917 standards. These will be the new standards for automotive ambulances that were originally set to go into effect January 1, 2013. The document is currently under review, with the next edition due out in 2016.
In order to stay on top of these standards and provide practical industry knowledge in the development of them, Scott Braun, Braun Vice President of Quality Solutions, has been appointed an NFPA 1917 Technical Committee Member. Chad Brown, Braun’s VP of Sales & Marketing, serves as his alternate. Scott joins other representatives from ambulance manufacturers, fire departments, chassis builders, and more to help properly scope out these new standards.
To date, the National Fire Protection Association (NFPA) Standard 1917, Standard for Automotive Ambulances, has been somewhat controversial. Without gaining widespread adoption, the document is currently open for public input. This public input period will last until July 8, 2013; an electronic system for submitting and processing feedback was recently implemented to facilitate this dialog. The 1917 Committee is also currently considering two tentative interim amendments that were proposed by the National Association of State EMS Officials (NASEMSO).
If you’d like to review the current version, you can view it on the NFPA website. There, you can also submit your comments.
We look forward to keeping you informed about the latest on NFPA 1917 as things progress!
|Chad Brown to Present at FDSOA Apparatus Symposium||
January is a busy month for Braun Industries! Dealer representatives will be attending Fire-Rescue EAST and the Wisconsin EMS Show to meet with customers in person and show off the latest ambulance models. Braun Industries Vice President of Sales & Marketing, Chad Brown, will also be hitting the road to attend the FDSOA 25th Annual Apparatus Symposium.
The symposium is sponsored by the Fire Department Safety Officers Association, in partnership with FAMA. It will be held January 20 – 23, 2013 at Wyndham Lake Buena Vista Resort in Florida. The event will focus on best practices in apparatus specification and vehicle maintenance and safety.
Chad Brown is scheduled to speak on Monday, January 21st at 3:00 pm, and again Tuesday, January 22nd at 2:30 pm. His presentations are part of the Ambulance Track, focused on educating attendees on their next ambulance purchase. The primary focus of these presentations will be on the new NFPA 1917 requirements and the impact these specifications will have on the interior design and layout of ambulances. With the new safety requirements comes increased costs for emergency vehicles, these details will also be covered. Additionally, Chad will touch on other innovations and features focused on building a better ambulance with a smoother, safer ride. For background information on Chad, you can check out his LinkedIn profile.
Other speakers in the Ambulance Track include Mark Ober, Chief of Anderson Township in Ohio and Bob Neitzel of Navistar Corp. Ober is set to present on “What lies ahead for the patient compartment?” This presentation will cover new seating layouts for EMS professionals in the ambulance module and how you can prepare for your next ambulance purchase. Neitzel will speak on “What is the best chassis for your next purchase?” This presentation will focus on building an NFPA compliant chassis and how to select the perfect foundation for your next emergency vehicle.
To register for the symposium or find out more details on the speakers/agenda, you can visit the FDSOA website.