|Important Things to Know About Your Ambulance Warranty||
One of the most important factors to consider when purchasing a new ambulance is the warranty that comes with it. We keep a complete copy of our warranty on our website for public review, but think it is worthwhile to share some of the highlights here on our blog. Recently, we sat down with Braun Service Manager, Jeff Holtzclaw to discuss the Braun Warranty. Here are informational questions and answers from him to help you learn more about our warranty and claims process.
What are some key features of Braun’s Warranty?
1. The Lifetime Structural Warranty is transferable to future owners.
2. The 7 year electrical warranty covers all wiring, terminals, and connections, both parts and labor; while components having their own manufacturers warranty are covered by that manufacturer’s warranty.
3. Our Graphics Warranty is for a length of 3 years and covers replacement and installation as needed.
What should you do when you have a warranty-related repair?
The first point of contact should always be your local dealer. They are well versed in our warranty claims process and will guide you through it step by step. They will ensure the warranty is properly referenced and the correct information is provided to us to set expectations and follow through on repair.
Where do you recommend storing your warranty?
We advise you keep a copy in the vehicle and its delivery manual. Braun will also provide an electronic delivery manual upon receipt of the unit; a full copy should be downloaded onto the Service Tech’s computer for easy viewing of all the included documents, not just the warranty portion. The dealership you purchased your unit from should also keep a copy of the electronic file on record for reference and future service needs.
How do you process claims at Braun Industries?
Our warranty claims go through an electronic submission process. This method allows for quick processing, with an approximate cycle of 20 days from submission to reimbursement. We have a 95% approval rating for submitting claims.
At Braun Industries, we are proud to say that we have one of the lowest warranty claim rates in the industry. When manufacturing our units, we stand behind our tagline “Built for Life.” We know that while we cannot foresee all issues with an emergency vehicle, we can be ready to serve you when you need it with a comprehensive warranty claims process, knowledgeable Service Department, and committed dealer network dedicated keeping you up and running!
|Ambulance Service Instruction Course A Success||
Late last month, we held our Annual Service Instruction Course at our corporate headquarters in Van Wert, Ohio. 26 dealer and customer participants attended the three-day session to better understand how to service their Braun emergency vehicles. There, they worked on a 2012 Chief XL, 2006 Express and a 2008 Chief XL. Everyone enjoyed the course and we received a lot of positive feedback from the group.
The course included troubleshooting clinics, vendor seminars, a detailed question and answer session and a plant tour. Participants had a blast on the tour. We spoke to the entire plant ahead of time, so as the class was split into several small groups for their tour, plant workers were ready to answer their questions and help them better understand the Braun product. The tour lasted approximately 2 hours and 15 minutes.
Our awesome network of vendors really stepped up to put on some valuable presentations. Kussmaul presented on troubleshooting the manual and auto eject system. We then divided the class up into groups of 4 to complete an auto eject rebuild. Hoseline covered troubleshooting and repairing the different Heat/AC systems that we use in our emergency vehicles. Utility Body Werks educated the class on the installation, troubleshooting and repair of the Kelderman air ride system. They were joined by Hadley, the company that provides the electronic components of the Kelderman system. Federal Signal discussed a variety of topics, but primarily focused on the troubleshooting and repair of the Federal Q siren. Weldon provided in-depth V-Mux training, which included troubleshooting and downloading. Vanner presented detailed information on their inverter, which included complete troubleshooting tips and details. Lastly, Whelen educated attendees on the various lights we use on Braun ambulances.
All of our participants seemed to find their time at the instruction course valuable. It was hard for them to pick a favorite with so many good presentations. Although, the hands on activities with Kussmaul and the door and roller maintenance stood out. Even our vendors enjoyed the course, as it gave them an opportunity to work with Braun Service personnel, dealer technicians and fleet customer maintenance staff.
Here is some feedback from a few of the “students”:
“I am fairly new to service in the specialty vehicle field. After class and the tour of the manufacturing facility, I have a new found respect for the quality of the Braun brand name. It is an amazing piece of equipment. Thank you for the opportunity to come out and train at your facility.”
“Excellent knowledge gained. There were a lot of interesting sessions.”
“The Braun employees that I came in contact with during the training and plant tour were knowledgeable and respectful, a credit to Braun management.”
“Very informative class time and great plant tour! Would like to attend again next year.”
Thanks again to everyone who came out to make our 2012 Annual Service Instruction Course a success! It is an event we look forward to each year, that wouldn’t be possible without the support of our dedicated vendor network. We hope that everyone will mark their calendars now to join us in 2013 October 22-24th!
|Braun Ambulances Holds Annual Service Instruction Course||
November 15th through 17th, Braun Industries held our Annual Service Instruction Course. Over 15 people attended the instructional course, including dealers as well as Braun customers that service their own ambulances. Those in attendance included representatives from: North Eastern Rescue Vehicles, Bulldog Fire Apparatus, the city of Terre Haute, IN, Troy Fire Department, Keystone Emergency Vehicles, Johnson Truck Center, LTG Fire and Emergency, Fletcher Allen, F.A.C.T., Nassau Fire Apparatus, and Rescue Repair.
The course included troubleshoot, repair, and application training by five of Braun’s vendors: Weldon, Whelen, Kussmaul, Kelderman, and Hoseline. In addition, there were also in-plant training modules offered. These were the highlight of the course and included instruction by Braun plant and service associates with expertise in a particular area. These modules covered Heat/AC Systems, EZ Glide Door roller service, OSS door maintenance and adjustments, V-Mux downloading, chassis prep, box mount, and electrical work.
View more images of the Annual Service Instruction Course on our Facebook page.
A combination of “in-class” education and hands on training allowed participants to get an enhanced understanding of the Braun product. They learned how each custom handcrafted ambulance is designed and built. Specifically, they worked on an Express, Liberty, and Super Chief ambulance model. Technicians that attended on behalf of a service learned vital skills to help their organization save time and money by servicing their own fleet.
Overall, we had a lot of fun at this year’s Annual Service Instruction Course. We hope all attendees found it educational and look forward to putting their new skills and certification to work. We are excited for next year’s session and will post the dates as soon as we have them!
Are you part of a maintenance crew that works on emergency vehicles? What educational topics would you find most valuable in an instructional course?