Feedback from our end customers is a critical component to our continual improvement process at Braun Industries. We have implemented follow up measures in our delivery process to survey our customers, and we often seize the opportunity to talk with them one-on-one about their experiences working with Braun. During a recent visit to our plant, we had the pleasure of speaking with Steve Harrison, Assistant Chief of the Washington County Regional Ambulance Authority.

Acting as an Inter-Local Agreement for Ambulance Service, the Washington County Regional Ambulance Authority is responsible for Central EMS. Central EMS is owned and operated by the communities it serves, and is one of the leading ambulance services in Northwest Arkansas. They are the only National Academy of Emergency Dispatch Accredited 911 center in the state, allowing them to provide quality emergency medical instruction to callers before first responders arrive on scene. They most commonly respond to general medical related emergencies, wheel chair transport requests, and inter-facility transport requests.

In total, Central EMS operates 16 Braun ambulances in their fleet. All units are the Braun Express model. Having been a Braun customer for over 7 years, they continue to come back because our sales and service team is responsive and always available to speak with.

As with many of our customers, Central EMS chose Braun due to our unique SolidBody™ Construction. In our construction process, the ambulance module is built as one integrated box from .125” flat-sheet piece of marine grade aluminum. All components are constructed from brake formed parts with fully welded seams, including the floor, roof, sides and doors. The result is a module with no separate extruded frame, which creates a safer, stronger, lighter box.

While the organization was originally concerned about the cost of a Braun, they found out they were able to get everything they desired in their ambulances at an affordable price. They chose the Braun Express model in particular because it is easily modified to accommodate their custom requests. Furthermore, the unit provides the space they desired for adequate equipment storage and patient and crew work space. The reliability of the Express also keeps them up and running, and offers minimal downtime in the event that a repair or maintenance is needed.

Assistance Chief, Steve Harrison, has the following to say about the organization’s Braun ambulances: “Our staff really likes working in these units. They feel safe, and have plenty of space to provide patient care.”

Thank you for your continued support of the Braun brand Central EMS. We love serving you as a customer!